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Why We Evaluate Outputs

Hi all, Amanda here from Think Team!

Mid year is around the corner!! but before we jump there, this month is evaluation month, where us giftmakers provide feedback to each other on our performance. But Evaluation is much more than a star rating for the member of the company. Before I joined, we have done evaluation before , however, there was much more focus on the process and behavioral performance, which are non quatifiable in terms how it contributes to the company itself. We have been revising our evaluation methods to be more output-based. But why? Isn't it important to know if our style is appropriate in the work environment? Yes but an output-based evaluation doesn't exclude that. While I am still learning along the way, allow me to elaborate ;)

In, we treat everything as a system problem. A mistake made by one is a mistake by the system. For instance, if someone misses a deadline, then communication was likely not transparent enough. Tasks were not trackable, deadline was not communicated across one platform, or perhaps the system discouraged someone from sharing. By fixing the system, we also prevent it from happening if our members change. We internalize the company culture as a way to achieve the output through OKR (objective key result), so that it is forever embedded in the company mindset. That when a new member comes, they simply need to be accustomed to the system, follow the OKR and communicate transparently to other giftmakers.

So how does this relate to the output-based evaluation. We can track everyone's contribution to the company, in a more holistic approach. It's actually a two way street! With this, we can match every giftmaker's capability with what is needed and required by the the company, as opposed to simply giving feedback about someone's capability or behavioral performance without context or connection to team's OKR. This provides more realistic guidance for the giftmakers, while allowing the company to also improve. At the same time, this is followed by check-ins to preserve the relationship with all giftmakers. Thus, evaluating output is beneficial for all parties.

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